Spa Receptionist

Job Description

Spa Receptionist is responsible for providing uncompromising level of guest service as it pertains to greeting, checking in/out guests, explanation of services, scheduling spa services, and knowledge of retail inventory and retail sales.

Consistently offer the highest level of personalized service while maintaining a positive, engaging, helpful and professional attitude with all guests and team members

Communicate and describe in an articulate manner the spa offerings and their benefits. Ability to compare and contrast the different services on the menu and recommend treatments that fit the guests’ needs.

Possess professional telephone etiquette for booking appointments, handling guests’ requests, and guests’ questions

Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner.

Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.

Effectively handles cash credit card, gift certificates, comps and room charge transactions.

Informs facility management of any member, guest, or facility issues.

Is knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests.

Reports any incidents or accidents to a member of the management team.

Other duties as assigned.

Qualifications

Ability to operate cash register, adding machine/calculator, multi-line telephone and credit card machine to complete guest transactions.

Ability to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 20 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including computer keyboard, calculator, general office equipment and multi-line telephone.

Ability to act independently, exercise good judgment and initiative.

Social skills as demonstrated by the ability to effectively deal with internal/external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse, collect accurate information and resolve problems and concerns.

Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management and employees in verbal/written form.

Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.

Ability to read, write, speak and understand the English language in order to complete reports, appointments, sells transactions and communicates with guests and other employees.

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.

Answer the multi-line telephone and provide information as needed.

Ability to read, writes, speak and comprehend the English language to follow verbal and/or written instructions/inquiries/requests from supervisor, guest and/or other employees.

Receive cash from guests, make any change needed, verify validity of charges, record charges, and insure vouchers are properly executed, in order to balance all moneys. Deposits/cash drops and secure bank.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.

Ability to maintain attendance in conformance with standards.

Ability to maintain a neat, clean and well-groomed appearance.

High School diploma or equivalent.

Retail Sales experience

Additional Information

All your information will be kept confidential according to EEO guidelines.