-
ID
#32577985 -
Job type
Contract -
Salary
TBD -
Source
Robert Half -
Date
2022-01-27 -
Deadline
2022-03-28
IT Service Desk Coordinator
Nebraska, Omaha / council bluffs, 68102 Omaha / council bluffs USAContract
Vacancy expired!
Description
Serves as resource responsible for coordinating technology work orders ranging from minor to routine repairs/enhancements. Requires basic knowledge of General IT Practices and Procedures regarding the Company's IT Service Desk operations software. Participates in monitoring systems/network activities, responding to phone calls and alerts, diagnosing problems and notifying appropriate parties as defined by documented procedures. Uses existing documentation to identify, troubleshoot and repair problems. Requirements- Serves as coordinator responsible for monitoring the key resources which provide system/network status and exceptions. Identifies, notifies, and escalates significant system issues to the appropriate on-call team for immediate attention and timely resolution.Responds as directed and as necessary to notifications and alerts which indicate a situation requiring attention, takes the documented proper actions in response to the situation/incident, contacts appropriate parties, and tracks the incident status and progress, as defined by documented procedures.
- Performs routine mainframe operations duties, which include:running and monitoring test and production jobs, printing, and backups.
- Using pre-established guidelines: identifies, documents, manages and escalates urgent work orders to the appropriate team for immediate attention and timely resolution.
- Windows desktop & server operating systems
- PC hardware knowledge
- Department practices and procedures
- Insurance related background
- PC communication hardware/software
Vacancy expired!
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