-
ID
#17805915 -
Job type
Permanent -
Salary
TBD -
Source
Judge Group, Inc. -
Date
2021-08-03 -
Deadline
2021-10-02
Command Center Technician - Mid
Nebraska, Omaha / council bluffs, 68101 Omaha / council bluffs USAPermanent
Vacancy expired!
Location: Omaha, NE Description: Our client is currently seeking a Command Center Technician - Mid
Location options- Omaha, NE 1st / Westlake, TX 2ndThe work shift for this position is 6:30 AM - 2:30 PM, Monday through Friday. The Command Center Technician troubleshoots and develops technical solutions to restore software application and infrastructure failures, applies standard workaround procedures and ensures issues are resolved in a timely fashion, and escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. This job will have the following responsibilities:- Conduct ongoing, real time monitoring and detection of incidents using state of the art monitoring technologies
- Prevention of system incidents via the execution of pre-defined inspection scripts to interrogate the health of server operating system, database performance, and evaluation against standard performance levels
- Verification and logging of batch job execution against defined service levels and the resolution of job failures
- Gathering of data to support incident classification and performing the necessary analysis to correctly ascertain client impact
- Execution of defined troubleshooting techniques to analyze system incident symptoms and define the resulting client/associate impact
- Resolution of system incidents via the selection and execution of appropriate incident solutions and communication
- 2 year college degree; 4 year college degree preferred
- MIS or Computer Science major preferred
- 1 year related work experience
- Military education or experience may be considered in lieu of civilian requirements listed
- Training or experience associated with the administration and engineering of technical infrastructure including Unix, Windows, Network Storage, middleware, or database
- Experience/education centering on Information Technology or Customer Service in a brokerage operations environment
- ITIL certification preferred
Vacancy expired!
Report job