-
ID
#6101867 -
Job type
Full-time -
Salary
Wage depending on experience -
Source
Montana -
Date
2020-11-24 -
Deadline
2021-01-23
Front Desk Receptionist
Montana, Kalispell, 59901 Kalispell USAVacancy expired!
Are you looking for an opportunity in the Glacier National Park area with the potential of year-round employment? Our year-round lodging facility is located 8 miles from the West Entrance to Glacier National Park. We are looking for a task- Experience in Gmail, Google drive, Windows, Aloha and RDP and advantage. Wage dependent on caliber of the applicant. Apply by sending resume via email.
Position Summary:
Duties include checking guests in and out, issuing keys, taking reservations by telephone or email,
preparing bills and dealing with payments. The position provides guests with information, answers their queries and deal with potential complaints. This position is unique. Our receptionist will also provide coverage as an espresso barista and bartender. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing customers' needs and preferences
and making recommendations. Educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. You should also be able to work various shifts.
The primary job for this position is to exceed our guest’s expectations for outstanding customer service
while creating a warm and welcoming impression. A good receptionist is a “people person” who enjoys
working with diverse guests and is caring, friendly and efficient.
Our goal is to make each individual guest feel right at home. Our Front Desk staff will meet and greet all
our guests at point of booking, welcome them to the lodge at check in, and assist them throughout their
stay.
This candidate must remain professional and courteous to guests and coworkers while handling multiple
tasks at once with frequent interruptions. The position is part crowd control, part efficiency expert and
part guest reservation assistant facilitating check-in/check-outs.
Principal Duties and Responsibilities
Receptionist duties include:
Front of House/Receptionist
Greet hotel guests; answer any questions or concerns
Provide an outstanding guest experience
Maintain an orderly front desk
Operate computer programs and multi-line phone systems
Maintain guest records and book reservations
Complete basic cashier and bookkeeping responsibilities
Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
Handling guest enquiries on phone, online, and face-to-face, taking reservations using
computerized reservation system, general office duties, guest check in/check out, retail sales
assistant.
Liaison with housekeeping and maintenance.
Bartending and Barista duties
Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
Interact with customers, take orders and serve snacks and drinks
Assess customers’ needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations
Ability to keep the bar organized, stocked and clean
Relevant training certificates
Ideal Candidate Qualifications
High school diploma or equivalent
Significant work experience handling guest service responsibilities, preferably in a
hotel/reception setting
Strong working knowledge of the Microsoft Office Suite and all other relevant computer
programs such as RDP and Aloha
Excellent written and verbal communication skills;
Fluent in English
Proactive approach to dealing with issues that may arise
Highly organized, able to multitask and prioritize and work under pressure
Bartending and Barista capabilities a plus
Knowledge, Skills, and Abilities
Calm and clear-thinking ability to handle problems or crisis in a highly professional manner
Superior customer service at the core
Can work on own as well as part of a team
Performs work well with accuracy, speed and attention to detail
Ability to convey information and ideas clearly
Able to evaluate and select among alternative courses of action quickly and accurately
Front of House/Receptionist
Willing and able to work evenings, weekends and holidays
Ability to maintain confidentiality of guest information
Clear and thorough communication skills
Ability to follow directions thoroughly and work with minimal supervision
Available for flexible scheduling to meet the needs of the department
Ability to lift and move 25-35 pounds repetitively
Applicant should take pride in their work, pay attention to detail, and be a team player
Excellent multi-tasking skills Excellent customer service skills (in person and over the telephone)
Experience of working in a busy, high stress environment
Good knowledge of Glacier National Park and surrounding area (preferred but can be trained)
Working experience of RDP, Aloha, Booking.com and Expedia a definite asset for this position.
Glacier National Park and surrounding area (preferred, but training will be given)
This position will be part time in the winter, and full time in the summer with potentital full time hours in the winter.
Employee housing is available
Job Types: Full-time, Part-time
Vacancy expired!