-
ID
#13530556 -
Job type
Full-time -
Salary
TBD -
Source
Conga -
Date
2021-04-21 -
Deadline
2021-06-20
Technical Support Consultant
Montana, Bozeman, 59715 Bozeman USAVacancy expired!
Job Description
1-3 years of technical support experience. Preferably in Salesforce domain with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process, lightning etc. Ability to work closely with Tier 2 support on the salesforce.com platform and Apttus/Conga Quote to cash solutions rapidly
Job Responsibilities: Global Technical Support for Apttus Quote to Cash products (CRM products) Understanding, Analyzing and Fixing Product break fix issues Address/fix customer issues ensure customers are delighted with the service experience Contribution towards knowledge base creation and improvementQualifications
1-3 years of technical support experience, Preferably in Salesforce domain with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc. Ability to become technically proficient with salesforce.com and Apttus/Conga solutions rapidly Excellent communication and customer handling skills Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
Understanding and adherence to customer SLAs Proven track record of taking ownership and driving results Willingness to service our customers in shifts Willingness to learn new technologies and achieving higher technical skills
Educational Qualification: Preferably Bachelors/Masters in computer or relevant with good academic results Salesforce/Apttus certification will be added advantageAdditional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!