Customer Advocate at PFL

Customer Advocates are responsible for managing PFL's eCommerce customer base from idea conception through finished print product. They deliver customer success through flawless execution, frequent communication and continuous teamwork. If you want to join an awarding winning team while working in a fast-paced, innovative environment - this is the position for you!

We are looking for motivated individuals who enjoy working on a team, have a natural ability to build relationships and want to push their career forward through continuous learning and development.

You must have an interest in looking for creative solutions and delivering a premium experience to every customer every time. Additional experience within the print industry, sales, graphic design, customer service, or marketing is ideal but not at all necessary. We will train you with our world-class, industry leading training program to excel in this position.

Our most successful customer advocates:

Thrive in an atmosphere of perpetual change

Love working towards a goal

Support and trust their teammates

Ask for help and are not afraid to fail

Create lasting relationships with customers and co-workers

Responsibilities:

Provide exceptional customer service through prompt responses, industry-leading product knowledge, and a remarkable understanding of pre-press technologies

Collaborate with your teammates to create day to day strategy

Create sales opportunities by consulting customers on their print and marketing needs

Sell custom, premium print solutions using a tried-and-true sales methodology

Utilize existing processes while always looking for ways to improve the way you work

Resolve customer issues by putting their success first

Have high expectations for individual and team performance

The rest of the stuff: Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.

PFL is committed to fostering a workplace that embraces and honors all people.

Please note: PFL requires all applicants to be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description.

PFL is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law. PFL complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.

Please submit your resume via our website https://www.pfl.com/employment-at-pfl/