Paid Client Services Internship

About Foundant:

At Foundant we have a single focus: Maximize the Impact of the Philanthropic Community. We provide right sized, reliable and easy to use solutions – designed for users. The entire Foundant team has a relentless commitment to customer success and our community. We believe in doing the right thing – for our customers, partners, team members and shareholders.

In Foundant’s pursuit ofmaximizing the impact of the philanthropic community, our commitment to unifying our team to drive better results is nurtured by different ideas, perspectives, and backgrounds in an environment where team members feel included and valued exactly as they are.

Wecommit to continual improvementby advertising open positions through numerous platforms with the intent to reach a wide variety of interested and qualified candidates. Our commitment to the community and our team is to continue to educate ourselves in many ways to ensure we provide an equitable and inclusive culture at Foundant Technologies.

We recognize there will always be room to cultivate a team that embodies diverse individuals, reflective of the communities and foundations in which we partner with and serve. Finally, we will continue todo the right thingby making value-based decisions when hiring.

- Rapidly growing grant management software company in Bozeman, founded in 2007

- Clients include Ben & Jerry’s Foundation, The North Face, Bozeman Area Community Foundation, and many other private and public organization

- Focuses on maximizing the impact of the philanthropic community by providing

SaaS solutions to nonprofit organizations

- We believe in doing the right thing – for our customers, partners, team members

and stakeholders

- 2019 Montana Employer of the Year

- Outside Magazine's Top 100 Best Places to Work 5 years in a row

The Internship: Interns make up a crucial pillar of Foundant Technologies. Whether it's our legendary Client Services team, our tight-knit Sales team, or our exceedingly creative Marketing team, interns at Foundant gain valuable experience in both philanthropy and technology while still finding a balance between work, life, and school.

The Client Services Intern serves as the tip of the spear when it comes to Foundant’s commitment to Client Services, and is expected to hold up the standards of the Support team and it’s legacy while efficiently handling incoming client issues. One taking on this role must be socially capable and empathetic; able to read clients, address their issues, and give them a positive experience throughout the process. This position will be responsible for replying to incoming phone calls, chat messages, and emails and for the documentation of the solution and client interaction via Salesforce. A Client Services Intern will become familiar with and be able to support all three products over the course of their internship, seeking assistance when unable to answer questions on their own.

Objectives:

- To gain an intimate understanding of all three Foundant products: GLM, GrantHub, and CommunitySuite

- Learn to communicate professionally and clearly with not only clients, but the other members of the Support team and those working in other teams

- Understand the inner workings of a small tech company, and continue to find new challenges and things to learn throughout the internship.

Client Services Intern responsibilities:

- A Foundant Client Services Intern will be responsible for gaining and maintaining an evolving understanding of all three Foundant softwares: GLM, GrantHub, and Community Suite.

- Thoroughly and appropriately answering incoming phone calls, chats, and emails while maintaining the Foundant Client Services standard.

- Work on various types of Professional Services and projects such as Site Builds, Report Builds, and general CSM Requests.

Connect with client’s CSMs when appropriate to escalate issues or red flags.

- A Client Services Intern will be responsible for thorough, appropriate documentation of client

interactions.

- Work as a team to ensure that even while you or your teammates are out of the office, the responsibilities of the support team are taken care of.

- Demonstrate technical aptitude and problem solving skills through finding software solutions for

clients.

Applicants should be students or working towards some sort of certification or post-high school education. Minimum 15 hours a week/Maximum 40.

APPLY HERE: https://www.foundant.com/careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=060b510d-3c4a-4ebf-8bc7-e8a4af623872&ccId=993856357194&jobId=212032&lang=enUS&source=CC4