Uhaul Assistant Manager/Customer Service Rep. (Bozeman, Montana)

NOW HIRING

Feel free to shoot me an email with questions and get started within the week. Willing to work with those seeking part time employment as well.

PRIMARY FUNCTION:

Under the direction of a designated supervisor, responsible for performing a variety of duties to ensure the smooth and profitable operation of the assigned U-Haul location.

Note: Essential duties are not exhaustive and may be supplemented as necessary.

ESSENTIAL DUTIES:

Position requires the ability to provide excellent customer service.

Reasonable and predictable attendance is essential.

Must be able to safely operate a motor vehicle.

Must complete 1-2-3 Punch Program within 90 days of hire (unless already certified).

Must become familiar with all U-Haul products; services in order to assist customers and give instruction if needed.

Must know how to use various forms, rate guides, maps, etc.

Perform light mechanical repairs. (check oil, antifreeze, water hoses, batteries, etc.)

Perform inspection of U-Haul trucks, trailers, car-top carriers, tow bars, hitches storage rooms and GRI.

Ensure that all equipment dispatched is "fit for intended use" and "customer ready" and that the customer returns the equipment in the same condition (allowing for normal wear and tear).

Charge the customer as needed for abnormal damage or cleaning.

Determine customer satisfaction and advise supervisor or appropriate marketing company personnel of repairs or changes needed.

Safely hook-up of trailers, tow bars, car-top carriers, etc. for customers.

Instruct customers on safe use of rental equipment.

Maintain inside and outside appearance of equipment, gas trucks. Check logbooks for accuracy.

May be required to transfer equipment from one location to another.

Must be responsible for managing cash-handling procedures.

Must use the customer service form with every customer inquiry.

May be required to install hitches as needed.