-
ID
#23650273 -
Job type
Contract -
Salary
$30 - $33 -
Source
Technosmarts Inc -
Date
2021-11-18 -
Deadline
2022-01-17
Network Administrator
Missouri, St louis, 63090 St louis USAContract
Vacancy expired!
Client contract to hire. Opportunity for professional growth. Must be fully COVID-19 vaccinated.3rd Shift: 7:00P - 7:00A, every other weekend off.
Overview:The Network Operations Center (NOC) provides 24x7x365 monitoring of networks and IT infrastructure. Additionally the NOC is responsible for incident management for all critical and high multi-user outages. The NOC participates in troubleshooting and resolution of a wide array of outages including network, telephony, and server issues. The NOC also serves as coordination point for customer communications during high impact outages.Role:- Perform pro-active network monitoring and troubleshooting of network, server, and application infrastructure.
- Identify infrastructure service degradations and failures using monitoring tools, management systems, and vendor specific utilities.
- Actively troubleshoot high priority multi-user impact events escalating as business needs dictate.
- Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
- Maintain tickets, logs, and records in accordance with ITIL best practices.
- Utilize NOC run-book guidelines for first level break/fix restoration needs.
- Initiate and coordinate outage conference bridges as part of the outage management process.
- Support team members in dealing with large scale network events.
- Monitor weather conditions and escalate to appropriate facilities.
- Minimum of 3+ years working in a Network Operations Center (NOC), IT Support or Systems Administrator role
- Good knowledge of troubleshooting, identification, isolation and resolution of network related issues.
- Network router configuration and switch administration is a plus.
- Windows server administration experience is a plus.
- Foundational knowledge of ITIL principles.
- Proven ability to work in a fast-paced, high pressure and changing environment.
- Strong customer service skills.
- Strong technical and trouble shooting skills.
- Proven analytical skills.
- Ability to multi-task.
- Excellent written and verbal communications skills.
- Must have the desire to learn.
Vacancy expired!
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