-
ID
#21615941 -
Job type
Contract -
Salary
TBD -
Source
Dunhill Professional Search -
Date
2021-10-24 -
Deadline
2021-12-22
Customer Service Rep
Missouri, St louis, 63106 St louis USAContract
Vacancy expired!
- Supports customer to submit and process transactions
- Assists customer with identifying and resolving processing issues and website access inquires
- Supports inbound calling, outbound calling, email, web chat and outreach to customers
- Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
- Meet Quality Assurance Requirements and other key performance metrics
- Ability to successfully adapt and perform during times of high call volume.
- Ability to provide effective customer service and deal tactfully and courteously with the public.
- Strong written and verbal communication skills.
- Strong listening ability to interpret and clarify information being provided by customers.
- Strong commitment to providing quality service.
- Ability to foster a good working relationship and rapport with customers.
- Keen attention to detail and accuracy.
Vacancy expired!
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