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- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
- General support, administration and maintenance of ServiceNow platform and associated applications.
- Configure and maintain SLA, catalog items and their associated workflows.
- Configure, maintain and support CMDB, Auto Discovery of Configuration Items (CI).
- Configure, maintain, and support Event Management functions.
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
- Monitor health, usage and overall compliance of ServiceNow and its applications.
- Develop systems integrations and process automation.
- Coordinate application and platform upgrades.
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
- Promotes efficiency of routine operations by increasing standardization and creating automation and scripting of tasks.
- Supports and takes direction from senior technical staff to develop deployment specifications and configurations.
- Conducts technical evaluation, design and readiness reviews, and quality control.
- Provides analytical support in the conceptualization, development, and implementation of robust, inter-linked systems.
- Supports system design, analyses, interface verification, testing, or mission operations under direction of more experienced engineers.
PersMod eADE Systems Administrator Sr. Advisor
Windows Server Administrator II