Support Desk Specialist

Location: St. Louis, MO Description: IT Support Desk Specialist:

• Provides first level support for all end-users via telephone, email or chat.
• Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate.
• Writes concise, informative service tickets.
• Follows up on all tickets in a timely manner and pursues issues through to resolution.
• Requires experience using ticketing systems and writing technical support reports and documentation.
• Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.