Service Foreman

Job Description

Are you an experienced diesel mechanic or shop foreman looking for an opportunity to level-up? Then we have an exciting opportunity to join our family-owned company that recently celebrated its 50th anniversary!

As a Service Foreman, you with use your mechanical experience to help coach others and be an integral part of our Service department. You will ensure customer complaints are accurately documented, dispatch work to a dedicated team of certified Service Technicians, and monitor the entire lifecycle of the repair process, including documentation, assisting Techs as needed, performing quality control checks, and being the department liaison to maintain a high level of customer satisfaction. Successful candidates will boast a leadership mindset, strong mechanical aptitude, communication and organization skills, and a solutions-focused outlook.

• Communicate workflow and capacity status throughout the shift with the Service Manager and Parts department.
• Act as a liaison between Service Manager, Service Technicians, and customers regarding recommended work, changes in repair orders, costs, particular OEM policies, and time-of-completion on all repairs.
• Engage with customers to verify their complaints or service needs, and fairly assign work to Service Technicians based upon their certifications, skill level, and time-of-completion availability to maximize productivity, ensure quality work, and honor TCI's commitment to Express Assessment.
• Check progress (WIP) of all repairs throughout the shift.
• Continually maintain a safe, clean, and orderly shop environment according to Elite Support and TCI company standards.
• Ensure Service Technicians have the tooling and PPE required to perform their assigned duties safely.
• Update customer information and maintain concise, thorough service notes in Procede for clear understanding of work performed, methodology, supporting documentation, and customer approvals.
• Verify warranty coverages, notify Technicians of applicable warranties and documentation policies, monitor tagged parts for diagnostics, repairs, or core returns to ensure they are correctly accounted for and logged.
• Perform personal quality spot checks of completed jobs to maintain high-quality repairs and mitigate comebacks.
• Coordinate work with following shift supervisors to communicate WIP status, priority workflow, and tasks pending follow-up to ensure work is completed as promised to the customer.
• Monitor job efficiency and quality for each Service Technician along with Service Manager and assist with routine reporting.
• Help recruit, hire, and motivate qualified Service personnel.
• Road test vehicles to quality-check work as needed.
• Identify Technicians that need to improve their skill level and/or work performance with more direct supervision, appropriate work assignments, and training to bolster their team contributions.
• Understand and follow federal, state, and local regulations governing service repair work.
• Assist Service Manager in developing performance improvement plans for Technicians when necessary or other departmental duties as assigned.

Qualifications

Candidates must be able to pass a pre-employment background check, physical, and drug screen. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, or ability required. This job posting does not state or imply that the responsibilities mentioned are comprehensive. The employee will be required to follow other instructions and perform any other duties as requested by their supervisor to work together in our customers and team's best interests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in the work environment.

• High school diploma or GED with additional trade school and/or factory OEM technical training
• 5+ years of demonstrated heavy-duty, hands-on technical experience in a truck dealership or independent shop setting with knowledge of heavy-duty truck repair methods
• 1+ year of supervisory experience is strongly preferred but not required
• Proven mechanical aptitude and/or applicable OEM certifications
• Knowledge of dealer computer operations and software; Procede software experience is a plus
• Familiarity with Elite Support or other lean management principles preferred
• Strong personal conviction of producing quality work and to safety
• Resourceful, collaborative team player with the ability to also thrive independently
• Professional, neat presentation and emotional maturity represent the company favorably
• Class B CDL with air brake endorsement or ability to obtain within 90 days of employment and clean driving record that allows insurability; Class A CDL preferred
• Ability to pass DOT drug screen and physical

• Troubleshooting- Analyzing written and oral communications, customer complaints, and diagnostic codes to determine potential causes of operating errors and deciding steps necessary to remedy the situation.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Job Scheduling- Ability to read and understand dealership and OEM literature to efficiently and methodically dispatch work to technicians, estimate and monitor job progress, and forecast workloads to reduce customer downtime and maximize tech productivity.

• Manual Dexterity- The ability to quickly move your fingers, hand, hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

• Oral Comprehension and Expression - The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to communicate information and ideas persuasively in speaking so others will understand.

• Written Comprehension - The ability to read and understand complex information and ideas presented in writing, including thorough, detailed service notes.

• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

• Mathematics - Using basic math principles including adding, subtracting, multiplying, and dividing all units of measure, including whole numbers, fractions, and decimals, with accuracy.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. The ability to apply common sense understanding to carry out furnished instructions in written or oral form.

• Time Management - Managing one's own time and that of a diverse team in a fast-paced, deadline-driven environment.

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.