Integrated Operations Bridge- Night

Abile Group has an exciting and challenging opportunity for an Integrated Operations Bridge- Night on a long term contract providing Enterprise Management services supporting an Intelligence Community customer. All the personnel on the team will work together to support Multisourcing Service Integration capabilities to ensure the successful Integration and Operations of the IC, Managed Service Providers, and Legacy Service Providers. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Enterprise Management Operations Center (EMOC), external agencies/customers, and field units

Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations

Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends

Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services

Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systems

Provides operational coordination for network Event and Incident Management functions

Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership

Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers

Supports the Government by performing daily ad hoc taskings from the Customer

Generates Situational Awareness notification via various messaging systems for distribution to customers

Provides technical assistance, when requested, by the Customer in support of defined duties

Provides coordination, data collection, and other support to the After Action Report process

Integrates ITIL v3 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation

Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet

Clearance Required: TS/SCI with CI polyDegree and Years of Experience: Bachelor of Science Degree in Business or Information Technology related field6+ Years of Service Operations Experience

At least 5 years’ experience maintaining IT infrastructure and services in the Ecosystem, or equivalent

Required Certifications: Security

Current in one (1) of the following:

AWS Certified Developer – Associate Level VMware Certified Professional – Data Center VMware Certified Associate – Desktop Citrix Certified Associate – Visualization Citrix Certified Associate –Network Any of the network Associate Level Certifications (CISCO, Juniper, Brocade) ServiceNOW Fundamentals ITIL v3 or V4 Fundamentals CertificationDesired Certifications: ITIL Service Operations or ITIL Service Operations Analysis, Cisco SSNP, AWS Associate or better, VMWare vSpere, or MCSA

Required Skills: Excellent written and verbal communications skills

Excellent customer service skills

Working knowledge of network operations and IT services

Operational experience collaborating and directing resources supporting mission critical operations

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.ID: 2022-2197 External Company URL: http://www.abilegroup.com