Commercial Excellence Analyst (remote)

Commercial Excellence Analyst (remote)189707BRThis role can be remote and can sit anywhere within the USThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.You will report to the Senior Manager, CRM and be responsible for supporting the Chemical Analysis Division (CAD) global Commercial team from Salesforce related activities to reporting & dashboarding. This role can be remote or at a Thermo Fisher Scientific site, preferably Carlsbad, CA or Tewksbury, MA.How will you make an impact:The commercial excellence analyst will partner closely with the commercial team as well as other functions to provide insight into business trends and support strategic planning that will drive decision making for the commercial organization.What will you do:The role will be responsible for the primary support liaison for Salesforce and Integrated applications as well as the development of future enhancements to ensure full utilization and tailoring of the platform. This role will oversee the Salesforce case management system, will be adaptable and embrace change, as well as having a competent technical understanding to drive projects from start to finish. A vital part of the role will be training Salesforce to users across the business and being the salesforce champion.Consult with stakeholders to gather business requirements for small to large projects.

Analyze feedback and suggestions to develop process improvement.

Identify business solutions to ensure improved user experiences for the commercial team.

Provide expert support for critical commercial business system and processes.

Provide expert advice on application solutions.

Produce functional, technical, and system design documentation.

Facilitate UAT and Regression testing of new Salesforce functionality.

How will you get here:Education:Bachelor’s degree required, preferably in a discipline requiring strong analytical skills

Experience:2 years of professional experience in Sales, Commercial Operations, Finance, or related field

Advanced Excel knowledge required

Experience with data systems ex. Cognos and SalesForce.com

Power BI experience preferred

Knowledge, Skills, Abilities:The successful candidate is personable, highly ethical and thrives in a collaborative environment

Exhibits always, personal accountability to accuracy of information and deadlines

Strong Commercial orientation with a passion to understand, develop, improve, and streamline sales tools and reports to better guide sales teams in setting selling strategies

Proactive communication capabilities, identifying and addressing issues via candid dialogue

Exceptional analytical, problem solving and critical thinking skills

Self-motivated with high bias for action and accountability

Drives a culture of accountability

Must be able to understand and analyze data, synthesizing large volumes of data into meaningful and concise reports and actionable findings

Ability to work independently, multi-task and respond to requests in timely manner in a dynamic and fast-paced business environment

Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.