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  • ID
    #4534176
  • Source
    Wells Fargo
  • Date
    2020-08-08
  • Deadline
    2020-10-07

Job ID: 5550164Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement.The Middle Office Services Group (MOSG) is responsible for supporting several channels within Wells Fargo Advisors (WFA). MOSG supports the Private Client Group (PCG), Wealth Brokerage Services (WBS), WellsTrade, Wells Fargo Advisors Solutions (WFAS), and FiNet (serving brokerage clients out of independently-run offices using WFA platforms and products). The team strives to provide all customers with an outstanding service experience while ensuring the security of the clients’ transactions and accounts. Responsibilities include a variety of support functions for the field including but not limited to the review and approval of check disbursements, instruction maintenance, journals, and retail Automated Clearing House (ACH). Work is received through a queue and processed to ensure service level agreements (SLAs) and deadlines are met.The Securities Operations Service Specialist 3 (SOSS 3) in MOSG will process service requests and also make outbound calls to our internal clients, such as Client Associates (CAs) and Financial Advisors (FAs), as needed to complete and/or resolve service requests. This particular team services clients from different parts of the world, with many being native Spanish speakers. The SOSS 3 on this team must be able to effectively speak, read, and understand Spanish.The ideal candidate for this position must be able to quickly adapt to changes and should be open to obtaining licenses for future promotions within the department.Middle Office Services Group department hours are 8:00am to 6:00pm, Monday through Friday. The SOSS 3 will be assigned an 8-hour shift within these hours but should be available to work any department hours as needed. In addition, overtime may be necessary and could include hours before 8:00am, after 6:00pm, and/or Saturdays based on business need.Required Qualifications:

3+ years of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center demonstrated through work or military experience

Bilingual speaking and reading proficiency in Spanish/English

Desired Qualifications:

Strong attention to detail and accuracy skills

Intermediate Microsoft Office skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Excellent verbal, written, and interpersonal communication skills

Effective organizational, multi tasking, and prioritizing skills

Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment

Ability to achieve high production and quality standards

Ability to provide strong customer service while balancing the needs of clients, shareholders, and team members

Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Solid problem solving skills

Strong telephone etiquette skills

Ability to work additional hours as needed

Must take and pass required language assessment

Ability to work outside of regular business hours

Job Expectations:

Ability to work additional hours as needed

Must take and pass required language assessment

Ability to work outside of regular business hours

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5550164&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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