-
ID
#21406535 -
Job type
Permanent -
Salary
TBD -
Source
Kelly -
Date
2021-10-19 -
Deadline
2021-12-17
Service Desk Support Analyst with Legal/Law industry experience
Missouri, Saintlouis, 63141 Saintlouis USAPermanent
Vacancy expired!
Service Desk Support Analyst (Legal/Law Industry Experience) 100% Remote Permanent Opportunity A variety of shifts are available.
Essential duties and responsibilities include, but are not limited: • Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues. • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources. • Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools. • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines). • Escalate unresolved issues to Team Leads. • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.Requirements • Experience working in the law industry or at a law firm • 1-2 years of experience in an end-user support role. • Advanced analytical and problem-solving skills. • 1-2 years of analytical and problem-solving skills. • Experience in a Service Desk environment a plus- Customer focused personality
- Attention to detail
- High-speed internet
- Personal computer
- Windows 8 or higher
- High school diploma or equivalent
- Positive attitude
- Netdocuments/Nettops
- iManage
- Aderant
- Intapp
- Multi Factor Authentication - MFA, ex. Duo, Symantec, etc.
- Worlddocs
Vacancy expired!
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