ID
#12269399
Job type
Permanent
Salary
TBD
Source
Stifel
Date
2021-04-14
Deadline
2021-06-13

IT APPLICATION SUPPORT ANALYST

Missouri, Saintlouis, 63101

Permanent

Vacancy expired!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain full understanding of assigned applications.
Gain full understanding of architecture of infrastructure used by their assigned applications.
Serve as primary contact for assigned applications for affected business and technical units.
Promoting communication ensuring leadership is apprised of issues, status, and resolution, escalating when necessary.
Update and maintain internal software documentation.
Stay informed of application upgrades and patching requirements.
Provide prompt support to users via email, phone, and other electronic means.
Work collaboratively and follow directives with peers and management.
Work well with geographically diverse teams and users.
Own issues through resolution, escalating to appropriate support member/team when necessary.
Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Submit Change requests for non-routine activities, implementations and work that may potentially produce and outage.
Coordinate the entire process of onboarding a new application with all impacted groups.
Test software for functionality and compatibility.
Establish relationships with business user departments, maintaining regular communication.
Maintain application vendor relationships.
Coordinate application procurement process, ensuring vendor compliance with non-disclosure agreements.
Stay abreast of licensing and pricing agreements.
Ensure application compliance to regulatory requirements.
Occasional night and weekend work required as well as overnight travel, 5-25%.
Possible overtime and schedule changes based on business needs; remain on-call to assist in the event of off hour outages.
On-call rotation of after-hours support is required.
Perform other related duties as assigned.

QUALIFICATIONS

Bachelor's degree in Information Technology or appropriate combination of education and experience preferred
3-5 years' experience installing/ supporting applications, hardware support/ maintenance, and direct engagement with business users required
Experience supporting OnBase preferred

ABOUT STIFEL

Established in 1890, Stifel is one of the nation’s leading full-service wealth management and investment banking firms. Stifel serves clients from more than 400 offices across the United States and ranks as the nation’s seventh largest full-service investment firm in terms of number of financial advisors. We are also a leading provider of investment banking services to the middle market, a top-ten municipal bond underwriter, and home to one of the industry’s largest research franchises. In addition our Stifel Bank subsidiary provides a comprehensive range of banking services.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.

Vacancy expired!

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