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  • ID
    #44314497
  • Salary
    TBD
  • Source
    Cerner
  • Date
    2022-07-22
  • Deadline
    2022-09-20
 
Full-time

Vacancy expired!

91944BRJob Title:Team Lead, Client SupportBusiness Unit:AMS Production SupportJob Description:The Team Lead, End User Support will provide management and leadership support to associates assigned to support specific software, hardware, and/or system solutions. As an End User Support Team Lead you will be responsible for managing and directing the day-to-day operations of associates assigned to support of specific software, hardware, and/or system solutions. You will need to ensure all phases of technical support are properly coordinated, scheduled, monitored, tracked, escalated and/or resolved. Other responsibilities will be to prioritize and schedule work, allocate resources, monitor progress, and support change management efforts; ensure support efforts meet quality standards, promote client satisfaction, and adhere to service level agreements; act as a resource for questions/issues and serve as an escalation point for solving complex issues or situations.Auto req ID:91944BROrg:Mgd Svcs - AMSAdditional Information:Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.Career Level:ProfessionalCompany Overview:Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.EEO is the Law with Supplement (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)E-Verify Participation (English)Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)Pay Transparency Nondiscrimination (English)EEO is the Law with Supplement (Spanish) (https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx)E-Verify Participation (Spanish)Right to Work (Spanish) (https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx)Pay Transparency Nondiscrimination (Spanish)Country:United StatesOrg Unit:Global ServicesQualifications:Basic QualificationsAt least 5 years total combined higher education and related work experience, including:

At least 1 year of customer service, call center, hospitality and/or technical support work experience

At least 4 years additional higher education and/or additional work experience directly related to the duties of the job

Preferred QualificationsBachelor's Degree

ExpectationsWilling to work additional or irregular hours as needed and allowed by local regulations

Must be located in the Kansas City metropolitan area

Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Perform other responsibilities as assigned

State/Province:MissouriAssociate Type:RegularRelocation Assistance Available:NoJob Level:Management 1City:Kansas CityWorking Environment:Hybrid & Onsite: No Relocation Assistance OfferedJob Function:Support Services & OperationsGovernment Job:NOWorking Environment Description:This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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