Remote Customer Service Associate

Who we are:Every minute of the day, people, businesses, and financial institutions are connecting with one another through payments and financial services technology from Fiserv. Fiserv drives this commerce through simplicity and innovation. You most likely use Fiserv products every day and may not even know it. If you have ever used credit card or gift card at a merchant, paid a bill or made a purchase online, used your phone to make a payment, worked in a bank, or reimbursed a friend through a payment app, then you have used Fiserv products.Who we want:We are looking for smart, patient, technically savvy, customer focused teammates to help support clients with financial transactions like the ones above. We are looking for problem solvers, people who are willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume Call Center role that can be worked in a remote environment for the right person.We’re looking for people best described as…A proactive, solution-oriented decision maker

A planner, multi-tasker, and expert problem solver

Intelligent and passionate with an overwhelming need to achieve

Outspoken, with a “can-do” attitude and infectious positivity

In this role, YOU:Are in charge of solving customers’ problems and helping them get back to managing their business as quickly and effortlessly as possible. You will do this on the phone with small business owners most of the day helping them get back to running their business. You are empowered to provide customers with peace of mind that their current issue is resolved and that none are on the horizon.

Receive calls from merchants, banks, bank representatives and sales representatives in regard to Point of Sale terminals and their functionality. Calls can generally be categorized into two main types:

Terminal Problems – Agents receiving one of these calls will assist the caller in troubleshooting a malfunctioning terminal device or printer, balancing batches, assistance with performing particular transactions or procedural inquiries.

Merchant Activation – Agents taking these calls will build POS terminal files for new merchants and merchants with replacement terminals. These agents will also perform downloads of the files into the terminals and run test transactions to ensure functionality.

Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.

Be enrolled in benefits effective of your first day of employment including Medical, Dental, Tuition reimbursement, 401-k, stock purchase program and much more

Will receive state of the art equipment to ensure you can connect to your clients quickly

Requirements for consideration:Minimum of one year of consistent experience working in a customer facing role preferably in Financial Services or Technology support

Experience in a call center environment or remote (work from home) office experience strongly preferred.

Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.

Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:

Ping less than 50 ms

Download greater than 12.0 Mbps

Upload greater than 2.0 Mbps

Preferred qualifications:Strong work tenure with previous roles lasting a year or more.

Experience working in a metric driven environment

6 Months of Technical Troubleshooting Experience in a call center

Things to know:Pay Rate: $16.50Training Start Date: August 22, 2022Training Schedule and Length: 10 a.m. to 6:30 p.m. EST, M-FWorking Schedule: TBDPre-employment background and drug test are required.This is a remote role, but may not be performed in the following states: California, Colorado, Connecticut, Illinois, Massachusetts, New York, Oregon, Rhode Island, Vermont Washington D.C or Washington.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran