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  • ID
    #23453216
  • Job type
    Contract
  • Salary
    $45,000.00 - $45,000.00 hourly
  • Source
    Kforce Technology Staffing
  • Date
    2021-11-24
  • Deadline
    2022-01-23
 
Contract

Vacancy expired!

RESPONSIBILITIES:Kforce has a client in search of a Tier 2 Enterprise Support Agent in Earth City, MO.

Overview:The Enterprise Support Agent position exists within the Company's Managed Network Operations Center. It is the responsibility of the Enterprise Support Agent to engage with clients and technologies directly.

The Enterprise Support Agent role was purposefully designed to play a key role in enabling a seamless client-driven support experience for these complex clients. As such, this role is made up of a hybrid of focused functions including technical network support for voice/data services, problem management, client relationship development, escalation support, cross-functional coordination, reporting/analysis, process innovation, and elements of project management. This purpose of this position is to strengthen, distinguish, and enrich the clients' overall support lifecycle experience.

REQUIREMENTS: Bachelor's degree in a technical field or equivalent experience preferred 1+ years of experience NOC, field, helpdesk, call center experience Working knowledge of the OSI Model Layer 1 through Layer 3 Previous Enterprise, IT or Managed Service Provider Experience Working knowledge of the OSI Model Layer 1 through Layer 3 Initiative and Drive is #1 priority - this is very important

Hands-on experience working with one or more of the following: Data networking, including TCP/IP, UDP/IP, ICMP, DNS, VPN, routing, bridging, and switching Telecommunications technologies, including T1, DSL and Metro Ethernet Networking devices, including routers, switches, firewalls, PBX and ATAs

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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