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  2. Mississippi
  3. Ridgeland
  4. Systems/networking
  5. VoIP Operations Engineer
  • ID
    #17812198
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Apex Systems
  • Date
    2021-08-03
  • Deadline
    2021-10-02

VoIP Operations Engineer

 Mississippi, Ridgeland, 39157 Ridgeland USA
 
Permanent

Vacancy expired!

Apex Systems has a contract to hire position that will be sitting onsite in Jackson, MS. This is a great opportunity to join a quality organization. Please send your resume to Jeremy at No C2C Duration: Contract to Hire Location: Jackson, MS

SUMMARY OF RESPONSIBILITIES: We are looking for a qualified VoIP Network Engineer to oversee the installation and management of our VoIP Network. In this role, you will be responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing SLAs for IP telephony applications. You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. To ensure success as a VoIP Network Engineer, you should have advanced knowledge of VoIP networking systems, excellent troubleshooting skills, and knowledge of internet security.

RESPONSIBILITIES and Duties: As a top-class VoIP Network Engineer, you will be able to design and deploy the perfect networking system to meet the current and future networking needs of our company, by performing the following functions:
  • Operate & maintain a clean Class-5 VoIP deployment, by regularly attending to alarms, KPIs, and syslog's.
  • Routinely upkeeping the system software, hardware, license, and certificates.
  • Project manage small to medium VoIP related projects by liaising with internal & external teams.
  • Handle more complex and escalated customer problems that require in depth knowledge of VoIP call flows, network, systems, and applications.
  • Analyzing and upgrading network security systems and protocols.
  • Advanced fault troubleshooting of SIP call flows, audio quality, and network problems.
  • Manage internal and external escalations effectively and driving towards resolution
  • Ability to effectively manage system and network incidents with the sense of urgency.
  • Perform Root-Cause-Analysis of incidents, resolve all the problems identified during the incident and most importantly apply lesson learnt from the incident to prevent future recurrences.
  • Ability to adapt quickly to changing priorities in a dynamic real time service environment.
  • Ability to act quickly and independently, but with group in mind.
  • Create detailed technical design, operating practices, MOPs, and test plans.
  • Execute MOPs, and test plans on new product deployments prior to place in production network.
  • Coordinate, execute, and document testing that may include vendors and end users
  • Deliver staff mentoring and expert level training as requested by Operational personnel.

EDUCATION / QUALIFICATION / EXPERIENCE REQUIRED:

  • Bachelor's degree in Information Technology, Computer Science, or similar field.
  • Minimum 8 years of previous working experience as a VoIP Network Engineer, especially experienced in maintaining BroadWorks and/or Metaswitch systems.
  • In-depth knowledge of VoIP systems and IP Protocols and Excellent troubleshooting skills.
  • Knowledge of hardware systems including servers, memory modules, processors, and peripherals.
  • Detailed knowledge of network security systems and software.
  • Familiarity with WAN and LAN systems and various technologies including BGP, MPLS, T1, VRF.
  • Advanced knowledge in System Administration (Linux, Windows)
  • Advanced knowledge of scripting languages (python, javscript, shell,bash) in use for system automation.
  • Advanced written and verbal communication skills.
  • Good project management skills.
  • Well experienced in using troubleshooting tools such as NetScout, SolarWinds, Oracle Operations Monitor and Service Assurance Server.

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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