Customer Service Representative (CSR)

Greets and assists guests and/or donors. Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW. The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed. Duties include, but are not limited to:Ensures guest service standards are met.

Utilizes the “Guest Ready” book to help keep the store clean and organized.

Acknowledges and greets guests who come within 10 feet.

Asks guests to “Round Up” to generate funds to support programs.

Accurately processes guest merchandise-return transactions.

Witnesses Team Member purchases, according to policy.

Completes quarterly Safety Analysis.

Monitors potential safety hazards, reports them and helps correct them.

Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.

Applies Guest Service standards; providing clean and organized work area at check stands.

Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.

Required SkillsKnowledge of merchandise, cash register operations, and change making.

Ability to work with people having different abilities.

Able to perform repetitive tasks independently.

Knowledge of current trends helpful.

Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts (weekends and nights a must).

Applicant must pass a background check.

Physical Requirements:

Requires standing, stooping, bending, and carrying for entire shift (excluding break times). Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.

Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance of extreme changes in temperature and humidity.

Ability to move independently or with reasonable accommodation within the facility and community.

Applicant must be physically and mentally able to perform all requirements of the job.

Able to stand, stoop, bend, or carry for extended periods.

Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.

Able to go up and down steps.

Tolerance of extreme changes in temperature and humidity.

Required Experience0-2 years

High school/Equivalent

Knowledge of merchandise, cash register operations, and change making.

Ability to work with people having different abilities.

Able to perform repetitive tasks independently.

Knowledge of current trends helpful.

Ability to work flexible hours, days, evenings, and weekends. Available to work all shifts desired.

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:Medical, Vision, Dental and Voluntary Products

Paid Time Off (PTO)

401(k) Retirement Plan + up to 4% contribution

Tuition Assistance

Flexible Spending + Health Savings Accounts

10% Discount on ESGW Services

Employee Wellness Program

20% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) not-for-profit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.Easterseals-Goodwill is an Affirmative Action/Equal Opportunity Employer and encourages applications from the disabled, minorities, women, and veterans of the U.S. armed services. ESGW will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.