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  • ID
    #44329583
  • Salary
    TBD
  • Source
    Oracle
  • Date
    2022-07-24
  • Deadline
    2022-09-22

Vacancy expired!

Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiriesus@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 176071 in the subject line of the email.ResponsibilitiesRESPONSIBILITIES:Providing superior customer service (internal and external) by managing and resolving queries on Oracle Products and contribute to proactive support activities according to the product support strategy and model.

Work towards adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, troubleshooting automation, etc.)

QUALIFICATIONS:Demonstrate technical ability to internal audience and external customers as well

Demonstrate superior customer service and delight customers

TECHNICAL SKILLS:In-depth understanding of RDBMS engine and its mechanism

Experience in product install, upgrade, patching, and troubleshooting

Solid experience in at least of two of the below areas

Install, upgrade, patch

RDBMS

CRS/RAC/GI

Storage (ASM, ACFS, and dNFS etc)

Troubleshooting (Performance, evictions, corruptions etc)

RDBMS

Storage (ASM, ACFS, and dNFS etc)

RAC/CRS

OS skills to isolate the issues

Linux, Solaris, AIX

Personal Competencies:Customer focus

Structured Problem Recognition and Resolution

Communication

Planning and organizing

Working globally

Quality

Team Working

Results orientation

Potential for working alternate shifts (later start times, weekend shifts).About UsDiversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Disclaimer:Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer

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