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SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!This position will be responsible for building out day to day operational support of the Warehouse Financing business. Display strong knowledge of the Warehouse Financing Solutions line of business, including manage Technology and Administrative Services when developing deliverables for clients and internal business partners.Essential Job Functions:

Independently gather and analyze information from clients, recommend and deliver solutions, process database configurations and/or communicate use cases/requirements to the technology team for execution.

The incumbent owns the process of prioritizing and troubleshooting client questions, including communicating status clearly and proactively keeping the client apprised.

Develop key documents to support WFS Clients policies & procedures, service level agreements (i.e., performance metrics) and client deliverables.

Responsible for developing and executing Project Plans for onboarding new clients.

Coordinate across functional teams, Warehouse Administration Services, ProMerit implementation and product specialist teams.

Actively participate and provide feedback in creating prospective client proposals, contract negotiations, service agreements and client presentations.

Manage the day-to-day execution of client needs for onshore clients.

Professional and timely communication with clients via conference calls, video calls and email

Demonstrate ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires.

Liaise with offshore resources to ensure seamless coverage of all client requirements.

Other activities as may be assigned.

Qualifications/ Requirements:

Bachelor’s degree or equivalent from four-year College or technical school or equivalent combination of education and experience

5 plus years related warehouse lending experience and/or related industry experience preferred

Knowledge of the mortgage business and previous work on similar products

Proficient knowledge of ProMerit functionality and use cases or ability to learn ProMerit quickly or learn new functionality


Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics

Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies

Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations

Balances team and individual responsibilities; exhibits objectivity and openness to other’s views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s effort to succeed

Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events

Exhibits confidence in self and others; displays willingness to make decisions; inspires and motivates others to perform well; fosters team cooperation; ensures progress toward goals; acknowledges team accomplishments

Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans; displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions

Special Requirements:

The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment

Working Conditions:

Office environment with frequent computer, mouse, keyboard use

Alternating between sitting or standing as needed

Hearing, talking, reaching, grasping

#LI-MS1 #LI-REMOTENote: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf)SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.Job Location: Remote, RE, USACountry: USAThe annual full time base salary range for this role is ($57,000 - $108,000). Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp%20EnglishformattedESQA508c.pdf?version=0)

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