Manager Product Technology

job summary:

• Directs, manages, plans and administers the operational and administrative activities of the
  Shared Service Engineering section
• Manages staff responsible for all phases of the systems development and implementation process

• Platform owner for several shared and core services supporting Product related infrastructure services such as Infoblox, F5s, Routing/Switching, compute, base OS images, PKI, etc.,
• Responsible for Tier 2 support for shared services platforms, documentation, platform validations, and lifecycle management
• Responsible for enabling Tier 1 support for platforms through documentation, training, etc.
• Responsible for Tier 1 work when not defined and accepted for Tier 1 support team
• Responsible for proposing new designs that meet architecture principles and obtaining approvals
• Responsible for settings security and compliance guardrails/controls on platforms
• Enable tool suites for infrastructure automation and application deployment
• Responsible for partnering with SREs, PMs, and other Product Technology and internal business partner application teams as appropriate
• Define and create test cases, execute test activities and reports on progress
• Responsible for ensuring shared service backups, recovery, etc., meet SLOs/SLAs
• Responsible for showing compliance when needed

• Passion for IT, Infrastructure and core/shared services
• Implement and manage shared services while ensuring they are consumable by DevOps, application teams, etc.
• Work with Azure and Azure PaaS services
• Work in Waterfall and Agile project planning and executing work on sprint cycles
• Determine technical objectives of assignments. Exercise latitude in approach to solutioning
• Lead with Automation in testing or orchestration for coordination with SREs and DevOps
• Lead scripting and other similar automation capabilities, including REST APIs and JSON
• Manage vendor relationships along with procurement and Product Technology Operations
• Mentor the team as the subject matter expert (SME) and manager for the shared services

• Be the SME with networking components, primarily firewalls and load-balancers/reverse proxies such F5 LTM/GTM, Palo Altos, or Azure native services
• Manage staff and work with core/shared services such as Active Directory, DNS, RHEL, Windows Server, Artifactory, SMTP relays, etc.
• Manage and monitor system performance optimization, maintenance and production support (if escalated to)
• Refine conceptual system requirements into a technical design consisting of job flows and program specifications
• Understand customers' business objectives and system requirements and work closely with customers to determine their strategic requirements and measure performance against expectations. Assist in customer resolutions
• Responsible for staying abreast of new developments in technologies and making recommendations as appropriate
• Will apply certification and Product Security policies and standards when performing all duties

• Degree in computer science, networking or related IT field and 7+ years experience or 10+ years of equivalent IT experience
• 4-5 years of senior/principle Infrastructure engineer experience with multiple technologies such as
  supporting Product related infrastructure services such as Infoblox, F5s, Routing/Switching, compute, base OS images, PKI, etc
• 3-4 years of combined technical team lead and manager experience
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Multitasks, prioritizes and meets deadlines in timely manner
• Ability to maintain regular and predictable attendance

• 2+ years of Azure exposure/experience preferred
• Professional IT certifications such as
  CISCO or F5 are a plus but not required

• Manage a team of about 7 people (contractors/FTE)

• Experience level: Manager
• Minimum 7 years of experience
• Education: Bachelors (required)