Sustainability Customer Service Coordinator

Johnson & Johnson Health Care Systems, Inc. is recruiting for a Sustainability Customer Service Coordinator. Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access. CareAdvantage, Johnson & Johnson Family of Companies, is offered through Johnson & Johnson Health Care Systems Inc. Its Supply Chain Optimization capability is provided for Johnson & Johnson Medical Devices Companies products.The Sustainability Customer Service Coordinator will be responsible for the day-to-day customer support serving one of the geographic regions. This support includes order management, problem resolution, and coordination with the regional Sustainability and field sales teams. He/she will maintain positive relationships with key inventory and materials management staff within our customer facilities in order to support the reprocessing program in new and existing accounts. Key Responsibilities: Responsible for directly serving external and internal customers in one of the geographic regions. Own the customer support relationship by establishing and growing solid professional relationships with key inventory/materials management people at customer sites within the region to ensure smooth order flow and resolution of customer issues. Answer incoming calls from customers to answer inquiries and questions, troubleshoot problems, and provide information. Assist with system interface issues to expedite product procurement. Work with a third-party to respond to service and pick up requests from customers. Conduct business process training on Sterilmed’s order management processes for internal and external customers. Support customer product return and complaint handling process, including credit requests. Assist with order processing and GHX order intelligence as necessary. Contribute ideas for process improvements that will drive greater department efficiency and build value for our customers.QualificationsEducation: A minimum of a High School diploma is required, An Associates or Bachelor's degree is preferred. Experience and Skills:Required: Proficient in Microsoft Office Ability to swiftly navigate multiple programs and systems Demonstrated ability to effectively listen and communicate with customers from multiple disciplines and form solid long-term relationships. Strong attention to detail, problem solving, and judgment Can do attitude with strong customer service skills Ability to function independently as well as part of a team Excellent written and oral communication skills Ability to manage multiple priorities in fast-paced environment Preferred: Administrative experience in a dynamic, quality driven customer interaction/field support role Prior experience in the medical device industryJohnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Primary LocationUnited States-Minnesota-Plymouth-OrganizationJohnson & Johnson Health Care Systems Inc. (6077)Job FunctionOperationsRequisition ID2005863623W