Customer Service/Technical Support

Principal Duties and Responsibilities:

Obsession with excellent customer service!

Thoroughly communicating and documenting all details regarding job status.

Continuous monitoring for incoming email.

Ensures communication commitments are kept and nothing falls through the cracks.

Sends out regularly scheduled email.

Acts as single point of contact for NOC email.

Look for ways the NOC can continuously improve.

Knowledge, Skills, and Abilities Required:Qualifications, Experience and Education

Excellent communication and documentation skills.

Working experience with Microsoft Outlook.

Ability to multitask and work quickly yet accurately.

Able to translate between technical and non-technical professionals and recognize when more information is needed.

Skills/Abilities

Must have strong written and verbal communication skills

Ability to respond to customers in an expeditious manner

The ability to work with minimal supervision.

The ability to work well as a team, but able to succeed when completing individual tasks

Consistently demonstrate an unconditional polite, professional, patient, and courteous manner in dealing with customers, visitors and all employees

For an immediate response, email resume to craig.penn@kellyit.comWhy Kelly ® ?By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.