esktop Technician Position Summary:This position is responsible for investigating and resolving complex problems related to desktop/laptop computers, printers, software application installations and related technologies for the Corporate Office and remote locations. Candidate must possess a strong knowledge of tools used for a remote, enterprise deployment of the 10 Operating System (OS) with Office 2016 (M365). He/she must have exceptional interpersonal and communication skills. The selected candidate will aid in identifying and completing assigned project tasks and providing status updates to meet project milestones in a timely manner and must be able to work in a collaborative team environment. Principal Duties and Responsibilities: Windows Environment1. Assists with the following projects:Technology Refresho OS deployment with SCCM and Microsoft Deployment Technology.o Assist with process development and user and technical documentation.Participate in Migration of company partners to the US network.o OS deployment with SCCM and migration of user data to device.o Assist customer navigation and direction on new customer device.2. Provides level II and advanced support to individuals experiencing problems with Desktop/Laptop hardware, printing, server connectivity, operating systems, related utilities and associated business and IT applications.3. Installs, configures and maintains client operating systems, in house and vendor applications and hardware according to defined IT standards and procedures. Works with new users to familiarize with company systems and procedures.4. Ensures that incident tickets are opened for all problems and requests.5. Deploy new software and upgrades to software using an automated distribution system.6. Assist with managing corporate assets relating to hardware and software changes. Maintains inventory of all desktop related IT equipment.7. Provides status reports of efforts. Decision-Making Authority/Accountability Level:Performs work under general supervision and exercises limited independent judgment in accordance with specified policies and guidelines. Minimum Knowledge, Skill, and Ability Requirements:Demonstrated proficiency with computer software including current Windows Operating System. Experience with Microsoft 2016 products including Word, Excel, PowerPoint, Access, Visio, Project, Chrome and Edge. Intermediate to advanced level knowledge and understanding of hardware products, commercial off the shelf application and diagnostic and troubleshooting utilities. Requires excellent understanding of Windows 10. Knowledge of Active Directory with technical support experience of OU structures, AD security, local and group policies. Requires basic to intermediate understanding of networking and security, basic understanding of business issues, software development and key metrics facing the business. Must be able to diagnose and analyze complex problems. Outstanding customer support/service skills as well as communication skills are essential. Other Information:Must have the ability to move and install equipment.Self-motivated and directed; work well with a wide range of users Equal Opportunity Employer: E claro values diversity anddoes not discriminate based onRace, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.Interested candidates may contact Heckle Tulab at or call .
