Support Center Analyst

Company Info With more than 80 years in business and 16 offices (and growing!), Ryan offers comprehensive commercial real estate solutions to customers across the US. We bring a collaborative, relationship-driven approach to delivering spaces where people thrive and businesses succeed. Join a company with an outstanding culture and competitive benefits. At Ryan, we don't just build buildings - we build stories. Job Description Ryan Companies US, Inc. has an immediate career opportunity for a Support Center Analyst to join our team in Minneapolis! Do you bring at least 3 years of successful IT helpdesk experience ? Do you enjoy working in a fast, fun, inclusive and collaborative work space? Do you want the next chapter of your career to be with an industry leader in commercial real estate who brings a fully integrated and creative design-build approach? If this describes you, we encourage you to apply today. Some things you can expect to do: Respond to support requests through various forms (walk-up, phone, email, ticketing). Provide helpdesk support and resolve problems to the end user's satisfaction. Respond quickly and effectively to requests received through the IT helpdesk. Monitor service desk for tickets assigned to the queue and process first-in-first out based on priority. Image and configure computers and assist with onboarding for new users. Support Windows 10, Office 2016, Apple iOS, and Android. Install, test and configure new workstations, peripheral equipment and software. Provide end-user support by providing limited desk side training in operating hardware and software. To be successful in this role, you must have a strong working knowledge of computers and computer applications. You must be able to search knowledge articles, obtain and enter customer information and navigate through the IT ticketing system. You will really stand out if you: Possess strong interpersonal, communication and customer service skills. Can work independently and as a team member to move the team toward the completions of goals. Have the ability to explain technical concepts in non-technical terms to clients and staff. Eligibility Positions require verification of employment eligibility to work in the U.S. Must be Authorized to Work in the US Ryan Companies does not sponsor foreign workers for nonimmigrant visas or employment-based green cards unless the position is on our executive leadership team. Benefits Competitive Salary Medical, Dental and Vision Benefits Retirement and Savings Benefits Flexible Spending Accounts Life Insurance Educational Assistance Paid Time Off (PTO) Parenting Benefits Long-term Disability Ryan Foundation - charitable matching funds Paid Time for Volunteer Events