Implementation Project Manager

This role of the Project Manager is to be responsible for the successful end to end onboarding of our software applications.  The Project Manager is accountable for the on time, on budget project completion while ensuring high quality customer satisfaction and achieving measurable benefits realization. The Project Manager manages the process around software configuration, build, test, customer training and deployment including both business process design as well as technical components. They are also instrumental in participating in the development and refinement of implementation tools and methodologies, as well as being support to other Project Managers on the team.This position will start working remotely and transition into a hybrid model 2-3 days/week, reporting to our new Eagan, MN office. Primary Responsibilities of this PositionWork closely with Professional Services Manager to establish efficient and balanced workflows that maximize efficiency and produce high levels of quality support and customer satisfactionDrive implementation cycle time to reach best in classBe the Subject Matter Expert in delivery practices and procedures to serve as a higher-level resource and escalation point person on your teamServe as the point of contact for assigned new clinics by guiding them through their first 60 to 90 days of implementation through phone calls and emailsWork directly with the Sales Team to ensure a smooth transition of new customersAssist with process related questions during the customer’s transitionConsult with new or established customers to identify current workflow needs, and identify solutions within the applicationCreate customized and complex workflows for customers promoting full adoption of the product and enhancing interoperability within the customers facilityAbility to lead internal teams in enterprise implementation projects – consulting -delegating tasks – organizing groups and delivering on timeUp-selling of additional services when appropriateDeliver professional consulting contracts to customers, analyzing needs of customers and identifying solutions with resources at handWork closely with Product, Support, Development and leadership team to cascade needs and deliver solutions to new and existing customersUtilizing strategies to reduce customer churnManage and follow-up on tasks in a timely mannerMeet and maintain productivity goalsMaintain an expected satisfaction rating from customers