Sales Support Representative

8-month contract-to-hire $21 per hour Training: in office for the first 6 weeks 8:00 AM - 4:30 PM Post training: 2 days in office, 3 days at home Must be available 8:00 AM - 8:00 PM after training May be an occasional weekend day (will be given proper notice)Description:Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Handling inbound phone calls professionally, while providing excellent customer service

Assisting a sales team via inbound calls with questions regarding commission, insurance verification, and insurance member questions.

Research and resolve sales agents' questions relating to:

How to use self-service tools.

Member concerns.

Medicaid and Medicare verification.

Application status and eligibility.

On-boarding and certification process.

Commission injuries.

Document call resolution of each contact in various systems in a clear and concise manner.

Demonstrate the ability to provide a quality experience for all of our customers.

Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis.

Calls range from day to day.

The higher up you are the less calls you're getting.

Verifies agent HIPPA, Sales agent has pending application, needs to check eligibility for Medicaid.

Will have to do some research.

Navigate agents in systems to do applications.

Sometimes agents will call in with the member on the line to talk through eligibility.



#csrC22About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.