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Job#: 1262317

Job Description: Apex Systems is currently helping our fortune 100 client with their Hardware Engineer openings located in Minneapolis, Minnesota. This position would require onsite work, and is a direct hire/permanent opportunity (no contracting required!)

For immediate consideration, please submit your resume to Giti at with the best time to reach you via phone call

Job Title: Technical Hardware Engineer

Location: Minneapolis, MN
  • Remote/onsite? Onsite and 25% travel around the area, driving their own vehicle (expensed)
Pay Rate: 70k-100k/year based on years of experience/qualifications + 5k sign on bonus!

Team Size: 7

Hours/Shift: standard hours

Daily responsibilities: will be configuring and setting up hardware

Job Description:

There is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments.

The jobs solve various business systems, networking, and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers.

Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management)
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Apply company solutions to meet highly complex customer needs.
  • Identify additional services that could lead to future service revenue growth.
  • Provide technical consulting during contract renewal discussions.
  • Build and maintain strong relationship up to senior management level in assigned accounts.
  • Design and deliver support solutions using specific industry knowledge and expertise.
  • Lead cross-team or large programs/projects.
  • Coach or guide junior consultants.
  • Willing to travel locally, state-wide, or regionally as required
Education and Experience Required:
  • 3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
  • Linux, Virtualization and Windows Server experience a plus
Knowledge and Skills:
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
  • Ability to communicate and interact with diplomacy across all levels within an organization.
  • Problem-solving skills (proactive, reactive and creative).
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
  • Provide suggestions for operational efficiencies.
  • Replacing Hardware Components
  • Memory Dems
  • CPUS
  • System Boards
  • Previous Service Experience
  • Ticketing System
  • SLA Experience
EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

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