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  • ID
    #4590152
  • Salary
    TBD
  • Source
    Anthem, Inc.
  • Date
    2020-08-16
  • Deadline
    2020-10-15

Vacancy expired!

Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it is a powerful combination, and the foundation upon which we are creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.Enrollment Specialist I (Member Rep I) – AFC Enrollment – PS37598

Location: Within the U.S. (Remote) Description:Responsible for enrollment, billing activities and/or maintaining assigned accounts.Responsibilities:· Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

· Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.

· May be responsible for billing and delinquency processes for assigned groups.

· Ensures accuracy and timeliness of the membership and billing function. Responds to inquiries concerning enrollment processes.

· Maintains enrollment database. May order identification cards.

· Determines eligibility and applies contract language for each case assigned.

· Performs error output resolution for electronic eligibility and processes error discrepancy list. Bills, collects premiums and reconciles payments.

· Maintains and reconciles premium bill, self-bill and individual billed accounts.

· Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.

· May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate system.

· Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.

· Thoroughly documents inquiry outcomes for accurate tracking and analysis.

· Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

· Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.Requirements:· Requires a HS diploma or GED; up to 1 year of related experience; or any combination of education and experience, which would provide an equivalent background.

· Medicare Advantage Plans or general Medicare experience preferred.

· Experience with meeting and working under strict deadlines.

· Good Computer Skills (i.e. word, excel, etc)Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 Diversity Inc. magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at Careers.antheminc.comAn Equal Opportunity Employer/Disability/VeteranREQNUMBER: PS37598

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