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  • ID
    #11990735
  • Job type
    Permanent
  • Salary
    USD Depends on Experience Depends on Experience
  • Source
    JDM Systems Consultants Inc
  • Date
    2021-04-05
  • Deadline
    2021-06-04

Service Desk Analyst

Michigan, Pontiac, 48340 Pontiac USA
 
Permanent

Job Description: Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Oakland County IT Service Desk.Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.ITIL certification preferred.

Additional Service Center responsibilities duties as required:The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.Note: Interviews will be held virtually via Skype for Business video calls. New hire will be trained on-site at Oakland County following COVID protocols, then working remote full-time.

Experience Level: 3+ Years

Duration: 1 Year+

Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat

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