The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.Concierge Performance AssociateIF YOU CARE, THERE’S A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.Sedgwick’s repair solutions division provides property owners, insurers and adjusters with customized managed repair, restoration and mitigation through our network of certified local, regional and national building contractors. Click here to learn more about Sedgwick’s repair solutions.PRIMARY PURPOSE: To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.ESSENTIAL FUNCTIONS and RESPONSIBILITIES· Receives, reviews and dispatches new jobs to contractors based on job type and location.· Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.· Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.· Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.· Attendance during scheduled work hours is required.ADDITIONAL FUNCTIONS and RESPONSIBILITIES· Performs other duties as assigned.· Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingHigh school diploma or GED required.ExperienceOne (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.Skills & Knowledge· Excellent oral and written communication skills· PC literate, including Microsoft Office products· Good problem resolution skills· Good judgment and sound decision making skills· Ability to build a consensus among various parties· Strong relationship building skills· Excellent organizational skills, accuracy, and attention to detail· Initiative and ability to multi-task· Above average speed and accuracy key stroke skills· High level of professionalism· Ability to work under pressure in a fast paced environment and maintain a positive demeanor· Ability to work independently or in a team environment· Ability to meet or exceed Performance Competencies· Bi-lingual English/Spanish a plus.WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingUpon completion of training, hours will be 12:00p - 9:00p (local time to the colleagues remote location) . Will be required to work one weekend day and off one day during the week.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
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