ID
#32243860
Job type
Contract
Salary
$55 - $60
Source
Edge Global
Date
2022-01-07
Deadline
2022-03-08

Network Voice Engineer

Michigan, Lansing, 48901

Contract

Vacancy expired!

10+ years hands on experience in Network Voice (Cisco) environment.
Hands-on experience on Cisco CUCM, CUC and CUPS (IM&P) versions from 8.x to 12.x.
Hands-on experience on Cisco Unified Contact Center express (UCCX)version from 9.x to 12.x with deep understanding of scripting, Agent, Skill, team configuration etc.
Have clear understanding about UCCX historical & online reporting.
Have clear understanding about CAD and Finesse agent desktop.
Have experience on Digital Gateways and clear understanding on VOIP protocols like SIP, H.323 and MGoogle Cloud Platform.
Have clear understanding to Manage and maintains voice circuits (PRIs, ISDN, FXS/FXO and SIP Trunk), Analog Gateways and Fax over IP (Biscom/Right FAX/Ricoh FAX etc.).
Handling Dial plans, Global Policy, SIP Trunk, Voice Policy, Routing requirements, Analog and other integrations.
Have experience in upgrade, Migration, New build and restore CUCM, CUC, IM&P, UCCX nodes.
Have experience in upgrade Cisco voice gateways, IP Phones etc.
Feature configuration experience like Jabber, Extension Mobility, SRST, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, Call Handlers, TAPI, UCCX applications, triggers and Scripts.
Have experience on Redsky E911 server integration and the work flow.
Configure support and maintain enterprise voice services.
Understanding of complete environment, architecture and should be able to handle backup/restore producer.
Excellent troubleshooting skills. Must be able to quickly identify and resolve network voice related issues in smallest possible time.
Must be able to participate and represent the team in Change and Incident management meetings.
Answer any questions related to design and architecture while on P1 Bridge.
Assist with day-to-day operation support, performance tuning, disaster recovery and patch/release management of Voice and Video network.
Should have strong knowledge on collecting and analyzing traces, logs, debugs to identify the issue.
Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
Report on Telephony Problems within established time frames.
Excellent communication and presentation skills.
Coaching analysts for correct routing of tickets, capturing critical information
Open for 24x7 availability.
Excellent leadership skills.
Should have good knowledge of ITIL Processes awareness and adhering.
Possess outstanding interpersonal and teamwork skills.
Certifications like CCNP, CCIE – Voice/Collaboration (Preferred).

KEY TECHNOLOGIES:

CUCM and CUPS (IM&P) 8.x to 12.x
Cisco Unity Connection 8.x to 12.x.
UCCX 8.x to 12.x, with CAD and Finesse.
Scripting knowledge of UCCX.
SIP, MGoogle Cloud Platform, CUBE & H323 gateways.
Cisco Analog and Digital Voice gateways.
3rd party FAX integrations and RedSky E911 integration.
Legacy Voice Devices- Rolam, Nortel etc.

Vacancy expired!

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