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    Rocket Companies, Inc.
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Salesforce Administrator

Michigan, Detroit metro, 48226 Detroit metro USA

As a Technology team member, you?re empowered to make an impact, employ your entrepreneurial spirit and build a career customized by you because at Rocket, you can. We are creating digital products that solve life?s most complex moments. You?ll get the chance to shape the future of tech, have your voice heard, get ahead in your career and develop your skills. With a tech career here, there's no limit to what you can achieve.

Minimum Qualifications?
  • 2 years of experience in a Salesforce Administrator role or equivalent
  • Demonstrated experience designing and implementing new processes, as well as effectively facilitating user adoption
  • Proven ability to manage Salesforce projects with different levels of complexity end-to-end
Preferred Qualifications
  • Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
  • Experience using Salesforce Flow and/or Process Builder
  • General knowledge of the supported business area(s) and the ability to make the Salesforce platform work for their goals
  • Ability to pull and create custom Salesforce reports and dashboards
  • In-depth knowledge of Sales Cloud, Service Cloud and/or Lightning Experience
  • 1 year of experience with Apex
  • Bachelor?s degree in computer science, information technology, or a related field
  • Proficient knowledge of Microsoft Office suite, specifically Microsoft Excel
Job SummaryAs a Salesforce Administrator, you'll work to define system requirements and customize the platform for the business to get the most out of Salesforce technology. In this role, you'll serve as a vital bridge between the business and Salesforce technology and act as a trusted advisor on all things Salesforce.

  • Ensure optimal performance of Salesforce systems and products
  • Independently design, test and implement changes to Salesforce systems for optimized integration
  • Analyze business requirements, develop designs, and drive the implementation and communication of platform solutions
  • Build custom reports and dashboards for different teams based on their business needs
  • Analyze and assist with Salesforce software configuration functions and activities
  • Provide end-user support and troubleshoot reported issues
  • Perform data updates/migration using Data Loader or other applications
  • Monitor Salesforce outages and work with vendor/business areas to find a solution
  • Support integration of Salesforce with internal applications
  • Evaluate and install new Salesforce releases, as well as provide training and support
  • Maintain knowledge of the platform?s new tools, capabilities, and updates
Who We AreRocket Companiesis a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage?, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.?

DisclaimerThis is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.?We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.?

Colorado Candidates Only. Pursuant to the disclosure requirements of C.R.S. ? 8-5-101, et seq., the minimum salary for this position for candidates in Colorado is approximately sixty-four thousand dollars.? The position may also be eligible for an annual bonus and other employment-related benefits.? The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate.? The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced.? In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.? The Company is a proud equal opportunity employer and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

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