ID
#15820772
Job type
Contract
Salary
Market related
Source
Strategic Staffing Solutions
Date
2021-06-24
Deadline
2021-08-23

Help Desk Support Representative

Michigan, Detroit metro, 48201

Contract

Vacancy expired!

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

We have multiple openings for Help Desk Support Representatives with one of our largest clients located in Detroit, MI!

Help Desk Support

Role Summary:

Provide first-level contact and incident resolution for all users with all issues.
Uses advanced troubleshooting skills.
Review knowledgebase articles ensuring accuracy of content.
Provide accurate and timely logging of incidents and resolution.
Meet or exceed performance goals.
Escalate problems as appropriate following Service Desk procedures.

Required Skills:

Previous IT phone support experience and professional attitude with sense of urgency.
Experience serving as a team resource with attention to timeliness, accuracy, following of process.
Strong critical thinking, problem solving, multi-tasking, time-management and customer service skills.
Strong reading, verbal and written communication; able to follow processes.
Professional attitude, responsible, dependable, accountable, high integrity and work ethic.

The S3 DifferenceThe global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

Set the bar high for what a company should do
Create jobs
Offer people an opportunity to succeed and change their station in life
Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you're eligible for a full benefits package that may include:

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Vacation Package
Life & Disability Insurance Plans
Flexible Spending Accounts
Tuition Reimbursement

Vacancy expired!

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