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  • ID
    #15820350
  • Job type
    Permanent
  • Salary
    other
  • Source
    Quicken Loans, LLC
  • Date
    2021-06-23
  • Deadline
    2021-08-22

Senior Research Analyst

Michigan, Detroit metro, 48226 Detroit metro USA
 
Permanent

Vacancy expired!

Minimum Qualifications?
  • 6 years of experience in a formal research setting (i.e., using scientific method, designing instruments, fielding work, analyzing data)
  • 1 year of experience analyzing first party customer data
  • Experience with advanced techniques such as imputation methods, conjoint analyses and factor analyses
  • Experience developing research reports, data visualization and storytelling techniques that result in solutions delivered in a format that is easily digested and understood
  • Bachelor?s degree in market research, psychology, sociology, ethnography or related field
  • Demonstrated success integrating and interpreting large datasets and distinguishing key findings and insights
  • Demonstrated success in data wrangling such as procurement, validation, manipulation and the documentation thereof
  • Demonstrated expertise determining the best market research/analytic methodologies for qualitative, quantitative, primary and non-primary research data/resources
  • Advanced knowledge in different research methodologies (including experimental designs), when to use one over the other and how to best combine them to create a multi-modal design
  • Intermediate understanding of ethnographic and user experience principles and methodologies
  • Demonstrated ability to apply methodology brokering, statistical measures and probability theory
  • Demonstrated ability to communicate through candor, open discussion and constructive debate
  • Demonstrated ability to apply a scientific approach to answering questions and/or solving problems
  • Proficiency in a preferred statistical software program and Microsoft Excel
  • Proficiency in Microsoft PowerPoint and/or Prezi
  • Knowledge of qualitative research analysis software
Preferred Qualifications??
  • Experience synthesizing market research with sources of non-primary market data
  • Experience triangulating market research with non-primary sources and institutional knowledge
  • Advanced degree such as master?s in market research, business administration, statistics or a related field
  • Human Centered Design certification
Job SummaryThe Senior Research Analyst is responsible for performing the appropriate research and analytic methodologies to answer business problems/questions. They use the scientific method to draw insights and integrate them with past research to create an accurate reflection of the market. The Senior Research Analyst uses their expertise in primary and non-primary research resources and is a subject matter expert for leaders and project teams.

Responsibilities
  • Build research plans based on scientific method
  • Create appropriate research models based on the type of data and number of variables/factors
  • Collect both qualitative and quantitative data in an appropriate manner
  • Analyze data using appropriate statistical methods based on research model
  • Identify insights from data that drive product and marketing investment, experience strategy and design
  • Answer research questions by integrating results from the data and knowledge of human behavior
  • Develop business cases from research to drive commercial viability, identify product pain points and provide solutions to increase the company?s competitiveness in the market
  • Manage third-party resources extensions and is fully accountable for what they produce
  • Challenge business leaders when limitations would invalidate/jeopardize investigation
  • Stay abreast on emerging and established market trends
  • Build effective data visualization models that use storytelling and other narrative techniques for non-technical audiences
  • Execute research plan based on stages in EPIC priorities to ensure decisions are made using scientifically sound results
  • Integrate data into business decisions by providing unbiased views of product performance and perceptions
  • Comply with code of ethics and laws when performing research with client data
  • Guide leadership and project teams through the requirements for research/analytics and data-driven insights to assure a successful commercial approach
  • Guide business decisions based on their extensive understanding of the market and research techniques
  • Support other analysts during research planning and challenging methodology scenarios
Who We AreWe're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 - 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."

DisclaimerThis is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

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