-
ID
#12158980 -
Job type
Contract -
Salary
Market related -
Source
Strategic Staffing Solutions -
Date
2021-04-12 -
Deadline
2021-06-11
Customer Support Specialist
Michigan, Detroit metro, 48201 Detroit metro USAContract
Vacancy expired!
- Using the Helpdesk phone system, provides first point of contact and day-to-day technical support.
- Responds to Level 1 support and may support Level 2 requests.
- Obtains and evaluates all relevant information to handle product and service inquiries.
- Enters call data into the tracking system.
- Provides user access service.
- Diagnoses problems by evaluating multiple options.
- Communicates and coordinates with internal departments.
- Escalates problems to Level 3 when appropriate.
- Follows up on customer interactions.
- Documents problem status and resolution in tracking log.
- Can clearly communicate resolution to inquiries verbally/phone and written related to ANSI HIPAA Electronic Transactions.
- Is analytical with working knowledge of the electronic data interchange (electronic claims and electronic remittance EDI ANSI transactions).
- Able to navigate multiple tools and phone while talking with a customer.
- Is analytical with working knowledge of the electronic claims and electronic remittance EDI ANSI transactions with the ability to provide analysis of them and communicate resolution to inquiries verbally/phone and written.
- Ability to work effectively as part of a team understanding the necessity of attention to detail and ability to process information with high levels of accuracy.
- Understands the function of a clearinghouse and the electronic data interchange process.
- Has knowledge of processing systems; such as NASCO/ MOS, Medicare Advantage, Medicare, Medicaid, Commercial payers, etc.
- Has working knowledge of EDDI, User Interface, EOS, TSO, PORTICO/Cross Walk, Web Denis, NCOMPASS; is detail oriented & able to work at a fast pace.
- Able to communicate clearly with customers via telephone and written.
- Bachelor's degree in related field preferred.
- Three (3) year of relevant technical or business work experience.
- Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
Vacancy expired!
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