SalaryUSD other other
SourceQuicken Loans, LLC
Preferred Qualifications ?
- 1 year of Five9 system administration experience
- Bachelor's degree in information technology or a related field
- Proficiency in the Microsoft Office suite
- Provide technical support to agents for proper functionality
- Provide system functionality training to agents?
- Monitor efficiency and effectiveness of the system
- Experience building inbound and outbound campaigns, client lists, and IVR scripting
- Design, test and implement changes to the system administration
- Identify enhancements of Five9 configuration processes and procedures to achieve organization targets
- Experience building reporting and providing ad-hoc analysis on the Five9 system