IT Service Desk

Vacancy expired!

About Zensar:Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

Job Summary:We are hiring a talented Service Desk Agent professionals to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career.Day to Day responsibilities:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support
• Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Provide remote infrastructure support delivery and performing problem cause analysis
• Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipate customer needs and effectively addressing concerns related to their issue or resolution
• Provide direct technical assistance to customers via phone, web-portal, email, and chat.

Required Skills:

• 1-3 years of experience in Service Industry
• Ability to troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals
• Ability to provide basic level knowledge to users on hardware & software usage including onboarding orientations
• Ability to recommend, implement and manage self-help capabilities that enable all End Users to perform self-service activities
• Exceptional verbal and communication skills
• Listening and Comprehension capabilities
• Ability to keyboard to capture important details on a call for documentation
• Preferred MCP/MSCE/MSCA/MCITP or A+, N+, Sec+, ITIL, HDI

Vacancy expired!