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    Cambridge Savings Bank
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POSITION: BRANCH MANAGER – DORCHESTER Summary: At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As a Branch Manager, you will create a team that is focused on delivering outstanding customer experience. Using innovative banking solutions and the most welcoming and friendly service, you will be front and center representing our brand promise of treating every customer like they were our only customer. You will be responsible for Small Business Development, branch growth, operational soundness, team development and community involvement. You will also be responsible for digital adoption and ensuring that the team embraces the use of technology to meet the ever-changing needs of our customers today and into the future. You will create a team that is collaborative and that understands the importance of working with internal business partners to provide a seamless experience for our customers. Key Result Areas:

Strong leader that understands the customer is at the center of everything we do. Lead the team to consistently deliver an exceptional customer experience.

Meet or exceed Retail Incentive Plan Growth targets. Ability to motivate and guide team members towards common goals consistently.

Lead by example and continuously ensure the team can confidently recommend all our digital solutions so our customers have the resources needed to bank at their convenience.

Use, embrace, and leverage insights from data to understand trends, opportunities, and risks. Maximize the use of evolving technology in support of decision making and adding value to CSB and in support of solving customer needs.

Strong business development skills. Ability to create a small business plan to ensure understanding of market area and opportunities available, focusing on generating deposits and acquiring new Small Business customers.

Create an operationally strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.

Understands and adheres to all Bank Secrecy Act and Anti-Money Laundering (BSA/AML), regulatory, security, retail banking and bank-wide policies and procedures. Staying updated with Banking regulations.

Foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.

Utilize available resources to assist team members develop their skills and provide them with growth opportunities. Ability to identify areas where team members can grow / learn and help them overcome challenges.

Actively engage with the community and encourage volunteerism focusing on the needs of the community.

Perform additional duties as required.


Associates degree required; Bachelor’s degree preferred.

3 years Branch Management experience; Branch Retail Management preferred.

7 years proven experience in sales, service, and operations.

Strong business development, sales, and service skills. Ability to pick up thorough understanding of the products and services bank offers.

Ability to work independently and take accountability for actions, making quick, high-quality decisions.

Strong communication and interpersonal skills, with the ability to interact with diverse groups both internally and externally.

Must possess strong problem-solving skills to identify issues and implement effective solutions swiftly.

Strong attention to detail

Ability to work weekends.

Open to travel across Massachusetts and work at other branches, as needed.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.


Dorchester, Massachusetts

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with over $6 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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