ID
#10551505
Job type
Contract
Salary
Depends on Experience
Source
Delviom LLC
Date
2021-02-26
Deadline
2021-04-27

Incident Manager

Massachusetts, Waltham, 02451

Contract

Vacancy expired!

Job Purpose: Accountable for the efficiency and effectiveness of the Service Delivery over the life cycle of Incidents for the Gas Businesses Enablement Program. Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations as well as Perform the administrative tasks necessary to support activities within a process.

Knowledge and Capabilities:

Ability to articulate service management issues in plain language based on audience
Ability to build relationships and become a trusted advisor to IT and business partners Delivery of high-quality presentations Demonstrated ability to identify, collect and analyze data to improve performance in one or more process areas
Prior experience using ServiceNow and Jira
Proven written and oral communication skills
Proven organization and time management skills
Proven analytical and problem-solving skills
Proven project management skills Ability to work effectively on a team and individually
Shows flexibility and attention to details Strong desire for continuous improvement Ability to influence without direct authority

Qualification Requirements:

2 years of experience as an Incident Manager required, covering regular and major incident management Prior experience in governing an incident management process in a multi-vendor environment
2 years of leadership or management experience preferred
5+ years of experience with IT service delivery management in a multi-vendor, large complex environment
Demonstrated ability to translate ITIL principles into practice ITIL certification is preferred

Vacancy expired!

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