• Find preferred job with Jobstinger
  1. Jobstinger
  2. Massachusetts
  3. Natick
  4. Et cetera
  5. Application Support ( IT Help Desk)
  • ID
    #17812144
  • Job type
    Contract
  • Salary
    $20 - $28
  • Source
    Bahwan CyberTek Inc.
  • Date
    2021-08-03
  • Deadline
    2021-10-02

Application Support ( IT Help Desk)

 Massachusetts, Natick, 01760 Natick USA
 
Contract

Vacancy expired!

Title: Application Support

Location: Natick MA

Duration: Full Time

Client: BCT

Job Description

Application Service Desk specialist act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution.

Key

account abilities Ownership and drive to bring all issues pertaining to specific clients to a closure Providing inputs to the team leads for the status update calls with the key stakeholders from the client side Troubleshoots low-to-moderate technical problems within acceptable service levels Strives to understand and leverages technical and incident communication structure Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools Proactively communicate issue status in a timely way to the clients and the management. Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLAs) Answering inbound calls of clients as per the SLA`s and ensure resolution on call – first fix Making outbound calls to clients if process demands so Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future. Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts Understanding of Application Landscape
  • Including Service Now
  • Prioritization of incidents and invoke Major Incident management process if required. Communicating major IT incidents to affected customers.
  • 1st line application support and diagnosis
  • Assisting the client with L1 / L1.5 Support activities
Good luckArun.KBahwan CyberTek Inc.

Vacancy expired!

Report job

Related Jobs

Jobstinger

natick

 Massachusetts
Contract

Store Support