-
ID
#17811674 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2021-08-03 -
Deadline
2021-10-02
IT Support Specialist
Massachusetts, Hanscomafb, 01731 Hanscomafb USAPermanent
Vacancy expired!
Responsibilities
- Complies with ticket procedures, creating tickets immediately when contact is made with the customer, updating tickets immediately after working on the issue, and reviewing the tickets assigned daily and keep customers up to date on all changes
- Handles daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classified and unclassified systems
- Support client voice issues, to include VoIP and SIP services
- Conducts troubleshooting and repairs over the phone remotely utilizing Dameware, and in the office when a customer can bring the device in
- Install and troubleshoot authorized software for customers in a timely manner; ensures all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory
- Support classified desktops / laptops which may be physical hardware based or virtualized desktop instantiations (VDI)
- Ensures workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line, and are available to users
- Periodically reviews processes and procedures and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
- Implements software patches and security fixes when it cannot be done using enterprise SCCM.
- Install, configure, and troubleshoot multi-function devices and printers
- Ensure all changes to devices are annotated in Equipment Custodian Asset Management System (ECAM) to include computer names, and IP information for printers
- Staff "split / rotational" Client Service Center (Help Desk) phone shifts depending on coverage needs
- Bachelor's degree desired or 3 years of IT experience
- Working knowledge of Microsoft Active Directory; Microsoft Office Products (O365/2016) Teams, Outlook
- Proficient with Windows Desktop Operating Systems (Windows 10)
- Proficient with computer, network, and server hardware
- Strong troubleshooting skills on both hardware and software
- Secret level DoD security clearance required.
- CompTIA Security + certification required.
- CompTIA A+, and CompTIA Network+ certifications desired
- ITIL certification desired
Vacancy expired!
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