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    eXcell, a division of CompuCom Systems, Inc.
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At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We are currently seeking a qualified IT Support Administrator L2 to join our client for an onsite position in Concord, MAOur Client solves challenging technical problems, combining innovative algorithms and technologies. Founded in 2003, they offer the technical challenges of a startup and the excitement of a rapidly growing, established software firm. Their game-changing software is helping manufacturers embrace and thrive in the new world of digital manufacturing. The world of manufacturing has been forever changed by COVID - rapidly accelerating the transformation from physical, step-by-step development of products to fast, dynamic, collaborative digital design, sourcing and production. This is turning manufacturing on its head enabling upstarts to disrupt the leadership positions held by the manufacturing giants. As a result - everything is changing - and opportunity abounds.That's where you come in. Bring your entrepreneurial spirit, your curiosity, your "what if we ideas to our team. Whether you're looking to jump-start your career or you're ready for your next big challenge, you'll find it with our client, at the forefront of innovation.Responsibilities:The primary responsibility of this position is to provide first level technical support to staff and consultants, for devices, software, and services. This includes help tickets, software setup, imaging, onboarding / offboarding and deployment of new laptops and desktops.

  • Time not spent handling support tickets will be spent performing operations tasks and implementing IT projects to improve our company infrastructure and add new services.
  • Reporting to the Director of IT this position will work in collaboration with the rest of the IT team to improve our company's service delivery and technology posture.
  • The ideal candidates will be eager to learn and expand their skill set, along with possessing extensive experience in providing IT support in a fast-paced environment. Has a wide set of technologies and areas to work and build skills. In this role you will have the opportunity to make important contributions to success.
Key Objectives:
  • Provide first-level technical support for all IT-related issues for both local and remote employees.
  • General Desktop support for employees in Concord, MA as well as remote employees for software, hardware, and core company services.
  • Setup new workstations for employees (imaging, deploying software)
  • Complete IT projects as needed
Required Qualifications:
  • BS in Computer Information Systems or equivalent
  • 2-3 years in an IT discipline (either full time or combined with internship)
  • Strong troubleshooting skills
  • Ability to communicate clearly both verbally and in writing
  • Good understanding of Microsoft client and server operating systems Including Windows
  • Active Directory Basics
  • Basic understanding of computer networking
Desired Qualifications:
  • Strong service-oriented approach with a well-developed 'bedside manner' able to work in self -directed manner based on defined objectives
  • PowerShell experience or other scripting / automation experience
  • Experience with virtualization (specifically Microsoft's Hyper-V)
  • MacOS and Jamf
  • Windows 10, 2016, 2019
  • Office 365 administration
  • Strong understanding of proper Information security controls and methodologies
Full COVID-19 vaccination may be required.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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