-
ID
#45972781 -
Job type
Contract -
Salary
$40 - $50 -
Source
Interra Information Tech -
Date
2022-09-07 -
Deadline
2022-11-06
Desktop support engineer
Massachusetts, Cambridge, 02138 Cambridge USAContract
Vacancy expired!
Implementing, maintaining, and administering end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
Setting up, configuring, troubleshooting, and maintaining QC and manufacturing lab quality systemsUsing innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systemsProtecting data, software, and hardware by coordinating, planning, and implementing system security measures such as AV, backups, and patchingDuties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.New hire deployments, PC refresh deployments, phones, and A/V meeting support, are also part of weekly duties.Provide positive customer experiences when working with usersHere’s What You’ll Bring to the Table:5+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role3+ years of experience directly related to Bio/Pharma strongly preferredAssociate Degree or technical institute degree or equivalent experience requiredExcellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.Service Now ticket system experience a PLUS.Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIREDHands-on experience with Windows/Linux/Mac OS environmentsFull understanding of Quality management activities related to qualification, GxP Validation and change management of IT SystemsAbility to create and maintains strict GxP application support documents including SOPs, technical configurations, design, and validation documentsAbility to work with all levels of staff within and outside of IT and outside the organizationAbility to quickly learn new or unfamiliar technology and products using documentation and internet resourcesStrategic, but also pragmatic, detail-oriented with a willingness to be hands-onStrong written and verbal communication skillsVacancy expired!
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