-
ID
#6128791 -
Job type
Contract -
Salary
$20 - $30 -
Source
Aqueduct Technologies -
Date
2020-11-25 -
Deadline
2021-01-24
Help Desk Technician
Massachusetts, Boston, 02108 Boston USAContract
Vacancy expired!
Aqueduct Technologies, Inc. is seeking a Help Desk Technician for our client located in Boston, MA for a long term contractual engagement. Responsibilities will be providing Tier 1 support to corporate end users including answering questions or resolving computer problems as well as onboarding new users. The ideal candidate demonstrates polished professionalism and is a creative thinker with excellent organizational and customer service skills who can find innovative ways to accomplish complex tasks. This is an excellent opportunity to kick-start your career in technology with an exciting and reputable company!
Essential Job Functions:- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track and monitor problems to ensure timely resolution.
- Provide Tier I support to end-users for either PC, applications, or hardware.
- Support Windows 10 upgrades and roll outs
- Provide break/fix, asset inventory, spares/parts management, desktop administration, desktop applications, remote access, troubleshooting and upgrading of mobile devices, and security services for all end-user devices.
- Interact with other service organizations to restore service and/or identify and correct core problems.
- Set up new users, including desktop configuration, email accounts, VPN accounts, etc.
- Escalate tickets to appropriate teams as needed
- Trains end-users how to use equipment, start meetings, and troubleshoot equipment.
- Additional duties as assigned
- 6 months to 1 year of IT experience
- Experience with MS Windows 10, Office 365, Active Directory, etc.
- Mobile device troubleshooting experience with iPhones/Androids
- Customer service experience with excellent written and verbal communication skills; experience interacting with employees at all levels of a large organization, including C-level executives
- Demonstrated success handling multiple, concurrent work assignments
- Degree in Computer Science or related disciplines, Associates degree required
- COMP TIA A+ Certification and/or Microsoft Certified Desktop Support Technician a plus
- HP Service Manager and experience with Macs a plus
- Ability to be available for on-call rotations after ramp-up
Vacancy expired!
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